Social Security Pension Mustering – Social security pension beneficiaries of the Grama Panchayat must complete their annual mustering by October 31, 2026. Those who fail to complete the mustering process will not receive further pension payments.
Grievance Redressal Mechanisms

Public Grievance Redressal mechanism for LSGD

Government is implementing a Public Grievance Redressal System for Local Self Government Institutions with the objective to monitor and redress / reply to all grievances received in the department at any level in a transparent way. The main intent is to make available better services to the citizens of the State in a timely manner and to promote citizen engagement in service delivery.

As part of the system, facility is provided to the citizens to post their complaints /suggestions related to various services from the LSGD and its departments and corruption charges online. Information related to local self-Government institutions regarding nepotism, undue delay in service delivery or corruption cases may be reported through the system with evidence.

In order to ensure smooth, uninterrupted, fast and transparent redressal / reply to all the complaints received, the stake holders have to play a major roll. All department heads should supervise the activities and ensure that the complaints are monitored and timely action is being taken by the respective authorities. For this purpose a work flow has to be issued.

 The roles and responsibilities of Processing officers, Investigating officers, and Approving officers are mentioned below. Officials have to be assigned in every office which is part of the work flow. In this circumstances Government are pleased to issue the following work flow on the complaint received through the Public Grievance Redressal Portal in various Department / Offices.

  1. Panchayat Department
  2. Urban Affairs (Municipalities and Corporations)
  3. Rural Development Department
  4. Town and Country Planning
  5. LSGD Engineering Wing
  6. O/o the Secretary Local Self Government Department.

  7. O/o the Minister for Panchayaths, Municipalities & Corporations, Rural Development, Welfare of Minorities, WAKF & HAJ Department.

    Panchayat Department
     

    Workflow within the office:

    Junior Superintendent (JS) > Section Clerk > JS > Secretary

    JSAssigns for processing/investigation to Section Clerk.
    Section ClerkInvestigate and submit action taken report.
    JSVerifies and recommends for approval.
    SecretaryApproves the reply with or without modifications so that it is available online to the applicant.

    Service related grievances
            In every Panchayat a nodal point for moderating the grievances need to be designated and it is decided to fix this responsibility with the Junior Superintendent (JS) / Head Clerk as the case may be in the Panchayat for grievances other than corruption charges.

    Corruption complaints
            Grievances regarding corruption are routed to focal point at Deputy Directorate of Panchayats at District level. In the DD Office, Junior Superintendent shall be the Nodal Officer for processing the complaints received.
     

    Workflow within the DD office for grievances w.r.to corruption will be,

    Junior Superintendent (JS) > Assistant Director > DD

    JSProcess (Forward with comments)
    Assistant DirectorInvestigate and prepare action to be taken
    DDRecommend the action to be taken to Director of Panchayat

     

    Work flow within the DP office for grievances w.r.to corruption will be,

    JS (Vigilance) > Additional Director > Director

    JSProcess (Forward with comments).
    Additional DirectorVerify the recommended action and put up for approval.
    DirectorApprove the action to be taken (Since manual file processing is followed at the Directorate of Panchayat, further processing shall be carried out in the manual file system).